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Application Engineering Support
Category: Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-89768692

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Application Engineering Support


2727 N Central Ave, Phoenix, Arizona 85004 United States of America


+ Monitor and respond in a timely manner to incidents, service interruptions or application issues escalated by teams through either 3rd level support troubleshooting, data fixes, or resolution with partnership with development

+ Exercise critical thinking, self starter, and analytical skills as the last line of defense before involving the development team ("no shovellers")

+ Based on business needs may require occasional after hours support

+ Provide rotational production and release support as needed

+ Utilize ticket tracking software to track and monitor problems to insure a timely resolution.

+ Assist development team with verification of complex application behavior fixes prior to QA testing (as needed)

+ Assist with post-deployment validation of applications to production environment.

+ Create and update documents and/or TFS.

+ Provide input to knowledge base programs.

+ Maintains a high level of current knowledge regarding systems, technology, and communications.

+ Understanding of end-user system practices and processes for a particular business domain.

+ Bachelor's Degree in related field of study and 2 years of experience in the field or in a related area. Relevant Experience may be considered in lieu of Degree.

+ Strong system troubleshooting skills.

+ Highly self-motivated and directed.

+ Strong verbal and written communication skills with a professional demeanor.

+ Strong Team and customer service orientation.

+ Experience with business requirements gathering/analysis.

+ Experience working in a team-oriented collaborative environment.

+ Strong interpersonal, organizational, time management, problem solving, and analytical skills.

+ Keen attention to detail.

+ Relational database experience (SQL Server) - SQL / T-SQL Management Studio / LINQPAD

+ Must be familiar with standard concepts, practices, and procedures for supporting business applications in a complex and dynamic operations environment.

+ Knowledge of various browsers, Windows Operating Systems, Microsoft Office, Microsoft TFS, web-based applications, & mobile devices

+ Demonstrated proficiency with Microsoft Office tools such as Word & Excel

+ Understanding internal system flows for a particular application domain

+ Works independently or with minimal supervision; self-starter.

+ Working understanding of accounting principles, concepts and processes.

+ Limited off hours work required to support deployments and large on-boarding efforts as needed

+ Previous development, SEIT, or QA background with web based technologies

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

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