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Application Support Specialist
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90672868

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  4 Views, 0 Applications  
Application Support Specialist
Req Ref No: RKAZAS5
Location: Phoenix, AZ
Duration: 6+ months
The client is looking for a Support Desk Analyst and you can contribute to our success by managing, and taking ownership of technical issues until resolved and creating a seamless customer support experience.
Primarily web-based applications that provide access to state reporting, teacher certification, event management, etc.
The Application Support Specialist provides technical support to end users for a variety of webbased client applications.
o Responds to specific needs of teachers and administrators and complex customer
inquiries via phone and email
o Provides one-to-one training to end users regarding systems functionality to audiences
with varying levels of technical experience
o Answers general "how-to" questions for a variety of ADE applications, such as password
support and troubleshooting content issues
o Updates and maintains logs of customer support issues within ADE systems and
escalates issues that cannot be resolved to the IT team
o Performs other duties as assigned or apparent
o Associates degree or equivalent from a technical school is required; Bachelor's degree in
information technology, education, or related is preferred
o Minimum of 1 year technical help-desk and call center work experience is required
o Working knowledge of Microsoft Service Manager is preferred
o Basic technical knowledge of databases, networking, web servers, computer hardware and
browsers is required
o Knowledge of the client school system is highly preferred
o Working knowledge of student information systems and project management software
o Demonstrated ability to use discretion and make sound decisions
o Ability to excel in a collaborative and distributed team environment
o Ability to work with a minimal amount of direction while being pro-active in keeping their
management informed of project related issues
o Ability to work under pressure
o Ability to respectfully question ideas and share a point of view with others in support of the
business requirements and needs
o Ability and willingness to follow prescribed standard operating procedures and processes
o Proven strong problem-solving skills, troubleshooting, and root cause analysis
o Excellent written and verbal communication skills
o Strong aspiration to learn new technologies
o Proven strong relationship-building and communication skills with team members
and business users
o Ability to maintain confidentiality is required
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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