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Client Service Manager-Public Sector - Phoenix, AZ
Category: Health Care Industry , Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-89768998

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UnitedHealth Group

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Client Service Manager-Public Sector - Phoenix, AZ
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product.
UnitedHealth Group offers a portfolio of products that are greatly improving the life of others.
Bring along your passion and do your life's best work.(sm) As a Client Service Manager Lead, you will manage matrix-heavy processes as you partner with the assigned Strategic Account Executive to bring the benefits of UnitedHealthcare Group Retiree Solutions to our Public Sector and Labor customers.
This role requires several skills - the ability to project manage the details, the desire and ability to build relationships as your customers' key point of contact for UnitedHealthcare and managing assigned staff.
If you are ready to bring your relationship building and project management experience to work with a high performing, innovative, and fun team, we encourage you to apply! Primary Responsibilities: Serve as the primary day to day service contact for our customers. Must understand and manage customer expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing UnitedHealthcare's reputation in the industry Manage a team of direct reports Assigned to several clients as the account manager Build a strong working partnership with the Strategic Account Executive (SAE) to ensure customer satisfaction and retention Provide consultative services to clients to address service delivery needs Manage all service related issues on assigned book of business.
Investigate, research, and resolve concerns presented by the customer and Account Management Team (AMT) members Identify trends and develop customer specific solutions in collaboration with cross-functional team's expertise. Ensures the timely and accurate delivery of client communications (correspondence, network and product updates, fulfillment materials, ID cards, etc.) Ensure seamless, complete and accurate Health Fair and Open Enrollment activity for customers by coordinating enrollment meetings and the ordering of enrollment materials Create customer specific presentations and train vendors for OE meetings Partner with the sales and other internal partners to ensure smooth and effective implementations Attend and participate in customer meetings and open enrollment events Lead effective meetings with customers, vendors and matrix partners as necessary Assist director with global projects to improve process for the entire book of business Train and mentor staff, create onboarding and P&Ps Approve time cards and ensure PTO is correctly captured in system Best Practice for High Performers: Excellent listening and communication skills, both verbal and written with a strong attention to detail Demonstrated ability to communicate ideas clearly and concisely Process/Project Management Skills with the ability to organize, manage, and control multiple projects concurrently and prioritize demands Self-Directed and works with minimal guidance Works effectively independently and in a team environment Strong analytical, strategic thinking, and problem solving skills Ability to synthesize information from multiple sources Highly motivated with ability to work in a fast paced, changing environment Demonstrates a 'can do' spirit, a sense of optimism, ownership, and commitment Ability to easily adapt to new, different, or changing situations, requirements, or priorities Required Qualifications: Bachelor's Degree or a High School Diploma/GED with significant work experience 3 plus years of account management experience Project Management-oriented organizational skills Excellent verbal and written communication skills Public speaking experience Hold an active Health Insurance License or commit to earning one with 60 days Willingness and ability to travel Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint) Ability to interface with and influence internal business partners through the use of interpersonal skills Act as a team player and foster a positive work environment Creative analytical and problem solving skills Preferred Qualifications: Public Sector and/or Labor Experience Intermediate level of proficiency with Visio and SharePoint Technical knowledge (claims, eligibility and contracts) Knowledge of health insurance industry, products and services and the managed care environment.
(Knowledge of Medicare a plus.) Careers at UnitedHealthcare Employer & Individual.
We all want to make a difference with the work we do.
Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine.
Here, you get that opportunity every day.
As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives.
You'll help write the next chapter in the history of health care.
And you'll find a wealth of open doors and career paths that will take you as far as you want to go.
Go further.
This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Job Keywords: public sector, labor manager, client service manager, strategic account manager 5d7d80c8-1d97-4017-9fac-5c76fdb68c6a
*Client Service Manager-Public Sector - Phoenix, AZ*

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